Cancellations

Please give as much notice as possible (at least 24 hours) if you find it necessary to cancel or change your appointment. Your consideration may allow another patient the use of that time slot.

Telephone Calls

Our phones are answered around the clock, seven days a week. From 8-5 Monday – Friday, telephone calls are answered by our office staff. After working hours, telephone calls go to our answering service. The on-call physician is available to respond to your emergency medical needs.

During normal working hours, a staff of telephone nurses is available to answer your questions. These nurses communicate with our physicians on a daily basis. When appropriate, a physician will return your call.

Of course, urgent matters will receive our immediate attention, and we want to know if you believe there is an emergency so that we can respond appropriately.

Please plan to call regarding prescription refills and other routine matters during regular office hours, since prescriptions need to be refilled after your medical record has been reviewed.

Whenever you call regarding a prescription refill, be sure to have the pharmacy name, telephone number and prescription number with you. Not having this very important information may result in call-backs, delays, or even in not having the refill you desire.

If you phone regarding a medical problem, please make the call yourself if possible, since husbands, relatives, or friends often cannot answer the detailed questions that may need to be asked.